This may happen when backups are stored on different data centers
This article applies to:
- Acronis True Image 2015
Symptoms
If you have multiple backup plans with Acronis Cloud as the backup destination, it is possible that you have chosen to use different data centers for each backup plan. In this case, when you open the Acronis Cloud web page (Web Restore) to browse or recover your data, the used space value in the upper right corner will only show used space for that particular data center.
Cause
It is a known issue and it will be fixed in the near future.
Solution
In the meantime, the total used space (for all data centers) can be seen in the Acronis True Image interface. Just click on any of the Cloud backup plans and look at the value under the words "Acronis Cloud" on the right side of the program window.