Symptoms
1. Installation of Acronis True Image 2018 over an earlier version/build fails with "Fatal error during installation"
2. MSI log refers a missing .MSI file in a subfolder of C:\Windows just before "Return value 3" with an error
The system cannot find the file specified
Example of installation log:
Cause
Acronis True Image was installed previously, or there were attempts to install it. Then, a third-party software for "tuneup", "optimization" and "cleanup" purposes deleted .MSI file of Acronis. During installation, Acronis True Image 2018 requires that old .MSI file to perform the necessary actions to install 2018 version, but is unable to find the deleted .MSI
Solution
- Run Acronis Cleanup Utility to remove traces of previous installations: see this article for instructions
- Apply Microsoft FixIt tool
- Reattempt the installation
If the problems persists, collect the following information and contact Acronis Customer Central:
1. Screenshot of the error
2. New MSI log collected after applying the solution
3. System Report: see this article for instructions
4. Process Monitor log of the installation process: see this article for instructions