TrueImageHomeService.exe
If you see that most of the CPU resources are consumed by TrueImageHomeService.exe, please read the article https://kb.acronis.com/content/59203
Other processes of Acronis True Image 2017
If you observe a high CPU usage by other Acronis processes, please contact Acronis Customer Central with the following diagnostic information:
- A screenshot of Windows Task Manager, confirming the CPU usage by a particular Acronis process.
- Indicate if there is any backup, recovery, validation, disk cloning or other operation running when you observe the high CPU usage issue. If there is - take step-by-step screenshots on how it was configured and started.
- Debug logs collected as described in https://kb.acronis.com/content/58243
Also please prepare the two following files. You will be provided with credentials for an Acronis FTP account where you could upload them:
- a memory dump of the Acronis process that causes high CPU usage. Use https://kb.acronis.com/content/27931 (choose option B in step 6)
- a ProcessMonitor report, collected as per https://kb.acronis.com/content/2295