Acronis True Image: error "Video mode setup error: Error 0x1400006: Invalid video framebuffer parameters" at computer startup

Symptoms

Error "Video mode setup error: Error 0x1400006: Invalid video framebuffer parameters" occurs at computer boot time when you try one of the following:

• Boot the computer from Acronis bootable media (Linux-based)
• Use F11 feature (Acronis Startup Recovery Manager)
• Perform a recovery operation that requires a computer restart

Example error messages:

Example 1:

Video mode setup error: Error 0x1480006:
The video framebuffer parameters are invalid.
0xac98503a7af41d1
K:/51/loader/efi/video_gop.cpp:522
function: SelectBestMode
$module: bootwiz_efia64_51
Kernal console may work incorrectly

Example 2:

Video mode setup error: Error 0x1400006: Invalid video framebuffer parameters.
| line info: 0xac98503a7af41d1
| $module: bootwiz_efia64_42
Kernel console may work incorreclty.

Cause

Known issue with EFI loader, used in Acronis True Image software to boot Acronis Linux bootable environment.

Solution

Method 1. Update EFI loader:

1. Launch Acronis True Image
2. Click on Active Protection tab
3. Turn off Active Protection temporarily by clicking on the toggle control. This is needed because we are going to modify Acronis True Image files - Acronis Active Protection would block that.
4. Download the fixed version of EFI loader
5. Unzip the downloaded file. Inside you will see two files: bootwiz32.efi and bootwiz64.efi
6. Copy these bootwiz32.efi and bootwiz64.efi into the following folder, replacing the existing files:
   • Windows 64-bit: C:\Program Files (x86)\Common Files\Acronis\TrueImageMedia
   • Windows 32-bit: C:\Program Files\Common Files\Acronis\TrueImageMedia
7. Depending on in which situation you observed the error, do one of the following:
   • Re-create Acronis Bootable Media (Linux-based)
   • Deactivate Acronis Startup Recovery Manager, then activate it again
   • Repeat the recovery attempt, that is initiated from Windows and requires a computer reboot to finish
8. Resume Active Protection function

Method 2. Use WinPE- or WinRE-based bootable media:

The issue is with EFI loader, that is used to boot Acronis Linux bootable environment. You can use WinPE- or WinRE-based bootable media as alternative. It would use Microsoft Windows loader, which does not have this problem and will boot Acronis True Image fine.

1. Launch Acronis True Image
2. Click on the Tools tab
3. Click Rescue Media Builder
4. Click Advanced
5. Click WinPE-based media
6. Click Windows Recovery Environment. If this option is grayed out, click one of the options below it to and proceed with on-screen instructions
   

For more details how to create Acronis Bootable Media, see https://kb.acronis.com/content/61632