Acronis True Image: "Volume Tracker has failed to find changes on volume..."...
SymptomsYou receive an e-mail notification with backup log, containing one or multiple lines with "Volume Tracker has failed to find changes on volume..."Example:2018-12-20T09:00:10:378-04:00 10916...
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Acronis True Image: Windows system restore points disappear after backup,...
IntroductionMicrosoft Windows has a feature called System Restore, which saves Windows system state automatically or on demand. System Restore saves parts of Windows operating system that are critical...
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Acronis True Image: pre/post commands
DescriptionAcronis True Image allows you to specify commands or even batch files/scripts that will be executed before and after the backup procedure. See product documentation for more info You can use...
View ArticleAcronis Disk Director 12.5 is not supported on Mac computers
DescriptionAcronis Disk Director (any version and edition) is not supported on Mac computers.This includes:Installing and using Acronis Disk Director on macOS (any version)Installing and using Acronis...
View ArticleAcronis True Image: unsupported CPU and operating systems
DescriptionThe system requirements for Acronis True Image can be found in the product documentation (Windows, Mac, mobile).This article specifically lists some known computer environment conditions,...
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Acronis True Image: error "Video mode setup error: Error 0x1400006: Invalid...
SymptomsError "Video mode setup error: Error 0x1400006: Invalid video framebuffer parameters" occurs at computer boot time when you try one of the following:Boot the computer from Acronis bootable...
View ArticleAcronis True Image and BitLocker FAQ
IntroductionThis article provides answers to frequent questions on BitLocker support in Acronis True Image. Read the full article on BitLocker support at https://kb.acronis.com/content/56619Frequently...
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Acronis True Image 2019: how to update to the latest build (Mac)
We recommend keeping your Acronis True Image up to date. Having a full or an upgrade license of Acronis True Image 2019 Standard you are eligible to download and install any new build (an update) of...
View ArticleAcronis True Image: virtual machines support
Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. Only Mac version of Acronis True Image 2019 supports it.Backup and recovery of...
View ArticleAcronis True Image 2019: Recovery does not start after reboot on HP machines
SymptomsYou have an HP computer in UEFI modeYou try to restore a system backup or perform a different operation with Acronis True Image that requires rebootAfter reboot, the system boots directly to...
View ArticleAcronis True Image 2019: files and folders are not excluded from backup if...
Symptoms:If there are issues with the file system on the backup source, exclusions configured in backup options may not take effect. Files and folders are not excluded from the backup.Cause:Issues with...
View Article2019年5月の新元号に対する影響の有無につきまして
Acronis製品を利用したバックアップ等のスケジュール動作に関しましては、 西暦のみを利用しており日本の元号を参照した項目は設けておりません。 この為、元号変更に伴い製品動作およびライセンスに影響が及ぶことは一切ございません。 ※本件につきましては、Acronis Backup Advanced 12.5や前製品も含め、ご利用中のOSに関わらずすべてのAcronis製品に該当いたします。...
View ArticleAcronis True Image: rotating backup destination disks requires separate...
IntroductionThis article describes how to set up Acronis True Image so that backups are saved to two or more external disks, which could be swapped or rotated on regular basis. For example, backup to...
View ArticleAcronis True Image: social media backup sunset
At Acronis we are committed to providing the best possible user experience to our customers. Our product development process assesses feature sets, user behaviors, Operating System support and...
View ArticleAcronis True Image: "Backup status is unknown" alert
Why this alert is displayed: This alert appears when the computer is offline during a scheduled backup. In this case, our Management Server has not received information whether the backup is running...
View ArticleAcronis Ransomware Protection Support Policy
Acronis Ransomware Protection is a freeware tool available for public download. This free product has self-service support only, including:Release patches/updates:...
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Acronis Disk Director: operation is not performed after the requested reboot
SymptomYou try to perform an operation in Acronis Disk Director and the software requests a PC reboot.After the computer is rebooted as requested, nothing happens. The operation is not...
View ArticleAcronis True Image 2020 Beta: installation and compatibility
LanguageAcronis True Image Beta is available in English and all the communication is performed in English language only. Other languages will become available in the release version of Acronis True...
View ArticleAcronis Disk Director fails to start with error "Cannot connect to localhost"
SymptomYou try to start Acronis Disk Director, but it fails with the following error message:Can not connect to 'localhost'. details Code: 5.242.881 (0x500001)Message: Failed to obtain parameter...
View ArticleAcronis True Image: files are missing when selecting what to recover from a...
SymptomYou have a Nonstop backup.You want to recover some file(s) from that backup.While browsing backup contents in Acronis True Image's window under Recovery tab, you notice that one or more files...
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