コンピュータに Acronis True Image をインストールするために、ご自分のアカウントから、あるいは、購入確認のメールからインストール ファイルをダウンロードしてください。

Windows コンピュータの場合

1. インストール ファイルを実行し、[インストール] をクリックします:
   
2. そうすると、製品がインストールされます:
   

これで、Acronis True Image を使用できるようになります:

Mac の場合

1. Acronis True Image のセットアップ ファイル（拡張子は .dmg ）をダブルクリックします。
2. Acronis True Image のアイコンを「アプリケーション」（ 英語: Applications） フォルダにドラッグします:
   

これで、Acronis True Image を使用できるようになります。

個別のディスク・パーティションまたはファイル・フォルダをバックアップする場合、以下の手順に従ってください。例えば、ディスクが複数あるが、オペレーティングシステムを含むパーティションC:\ のみバックアップしたい場合、または重要なドキュメントを含むフォルダのみバックアップしたい場合などです。

Windows コンピュータの場合

1. Acronis True Imageを開始します。
2. サイドバーの [バックアップ] をクリックします。
3. 新しいバックアップを追加するために、[バックアップの追加] をクリックします：
   
4. デフォルトのバックアップ名は、任意の名前に変更できます：
   
5. バックアップ ソースのアイコンをクリックし、バックアップするアイテムの種類（ディスクとパーティション または ファイルとフォルダ）を選択します：
     
   • ここでは、バックアップする特定のディスクまたはパーティション（例えば、パーティションC:\）を選択できます。
   • あるいは、ファイルとフォルダも選択できます。
     
6. バックアップ先のアイコンをクリックし、バックアップが保存される場所を指定します：　
       
7. Acronis Cloudにバックアップするために、Acronis True Image Advanced または Premium が必要です。
8. [設定] をクリックして、バックアップ オプション（スケジュール、スキーム、アーカイブのクリーンアップなど）を調整します:
   
9. [今すぐバックアップ] をクリックするか、他の開始時刻オプションを選択します：
   

Mac の場合

1. Acronis True Imageを開始します。
2. サイドバーの [バックアップ] をクリックします。それから、他のバックアップがすでにある場合、[バックアップの追加] をクリックします。
3. 左側にあるバックアップ ソースのアイコンをクリックし、バックアップするアイテムの種類（ディスク または ファイルとフォルダ）を選択します:
   
   
     
4. 開いたウィンドウで、バックアップするアイテムを選択します。それから、[開く] をクリックします。
5. バックアップ先のアイコンをクリックし、バックアップが保存される場所を指定します:
   

   
   Acronis Cloudにバックアップするために、Acronis クラウドストレージのサブスクリプションが必要です。

6. 歯車アイコンをクリックして、バックアップ オプション（スケジュール、スキーム、アーカイブのクリーンアップなど）を調整します:

7. [バックアップ] をクリックします。

シナリオ

Acronis True Image 2019 の Standard版を持っているが、クラウドストレージまたは高度な機能が提供される別のエディションにアップグレードしたいとします。

エディションを選択する際、以下のアドバイスを参考にしてください:

• Acronis Cloudへのバックアップと500GB以内の容量が必要な場合、Acronis True Image Advanced を推奨します（クォータは250GBまたは500GBを選択できます）。
• Acronis Cloudへのバックアップと5TB以内の容量が必要な場合、Acronis True Image Premium サブスクリプションを推奨します（クォータは1TB、2TB、3TB、4TBまたは5TBを選択できます）。
• SNSアカウントのバックアップが必要な場合、Acronis True Image Advanced または Acronis True Image Premium のどちらでもいいです。
• バックアップの認証とベリファイ（Acronis Notary）および電子署名（Acronis ASign)が必要な場合、Acronis True Image Premium を推奨します。

ソリューション

ベストな価格でアップグレードするには、製品内のビルドインストアでアップグレードライセンスを購入してください:

Windows の場合

1. Acronis True Imageを開始します。
2. [アカウント] タブに移動します:
   
3. [さらに購入] をクリックします:
   
4. 製品を使用したいコンピュータの台数を選択します。現在のライセンスで保護できる台数をそのままにしておくか、より多い台数にアップグレードすることができます:
   
5. それぞれのオプションを確認してから、自分のニーズに最も適したライセンスを選択します:
   

Mac の場合

1. [アカウント] タブに移動します:
   
2. [アップグレード] をクリックします:
   
3. 製品を使用したいコンピュータの台数を選択します。現在のライセンスで保護できる台数をそのままにしておくか、より多い台数にアップグレードすることができます。
4. 必要なオプションを選択します。

事象

APFS（Apple ファイルシステム）のディスクのクローンを作成しようとしています。しかし、以下のエラーが表示され、クローン作成に失敗します:　

「ディスクのクローン作成中にエラーが発生しました。APFS の内容を取得できません。」

原因

APFS は、macOS High Sierra 10.13のみでサポートされます。macOS Sierra 10.12 または OS X El Capitan 10.11 で APFS ファイルシステムのディスクのクローンを作成しようとすると、このエラーが発生します。　

APFS が初めて導入されたのは macOS High Sierra 10.13 なので、macOS の以前のバージョンでは、APFS がネイティブ サポートされません。

ソリューション

Mac上の Acronis True Image 2019 では、オペレーティングシステムでネイティブ サポートされていないファイルシステムのディスクのクローンを作成できません。従って、APFS ディスクのクローンは macOS High Sierra 10.13 の場合のみ作成できます。　

Bootcamp パーティションのエラーを修正しましょう。

事象

1. Bootcamp パーティションのある Mac ディスクのクローンを作成しようとしています。
2. 以下のエラーのどれかが表示され、クローン作成に失敗します:

   「MFT ビットマップが破損しています。」

   「フォーマット/サイズ変更でエラーが発生しました。」

原因

Bootcamp パーティションにエラーがあります。あるいは、Acronis ドライバがこのパーティションにアクセスできません。

ソリューション

1. Bootcamp パーティションから Windows を起動します。
2. このパーティションに入っている可能性のあるエラーを修正するために、チェックディスク コマンドを実行します:
   • コマンドラインを開きます（[スタート] -> 検索で cmd を入力し、Enter キーを押します）。
   • 以下のコマンドを入力します:
     chkdsk DISK: /r
     上記の DISK は、チェックするドライブに変えてください（例えば、C: をチェックしたい場合は、chkdsk C: /r にしてください）。
     

追加情報

CHKDSK を実行しても問題が解決しなかった場合、問題のあるコンピュータから Acronis システム情報を収集した上で、Acronis カスタマーセンターへお問い合わせください。お問い合わせの際、この記事を参照したことをお伝えください。

事象

この問題には、2種類の事象が発生することがあります:

1. 外付けディスクまたは内臓ディスクにある exFAT パーティションにバックアップを保存します。
2. Linux ベースの Acronis ブータブルメディアまたは（Acronis True Image 2019 で使用可能） Linux ベースの Acronis Survival Kit から起動して、そのバックアップを参照しようとします。
3. そのバックアップの入っている exFAT パーティションは表示されますが、ファイルやフォルダの一覧を開くためにバックアップをクリックすると、空として表示されます。

あるいは

1. 外付けディスクまたは内臓ディスクにある exFAT パーティションにバックアップを保存します。
2. Windows 上でこのバックアップからの復元を開始します。復元過程の一部として、コンピュータが再起動します。　
3. 再起動の後、以下のようなメッセージが表示され、復元に失敗します:

   「バックアップを開くことができませんでした。バックアップの場所がアクセス可能であること、およびすべてのバージョンのバックアップを含むことを確認してください。」

原因

この製品の既知の問題です。Linux ベースのブータブルメディアおよび Linux ベースの Acronis Survival Kit は exFAT パーティションを正常に読み取れません。

ソリューション

使用できる回避方法が二つあります:

WinPE/WinRE ベースのブータブルメディアを作成します:

Acronis レスキューメディアビルダを開きます。メディア作成のモードは、詳細モードを選択します。それから、WinPE ベースのメディアを選択し、WinRE または WinPE ベースのブータブルメディアを作成します。WinRE および WinPE ベースのメディアは、exFAT パーティションを問題なく読み取ることができます。詳細モードに関する詳しい説明は、この記事をご参照ください。　

exFAT パーティションを NTFS にフォーマットします:

Windows に起動します。exFAT パーティションからすべてのデータを移動し、このパーティションを NTFS ファイルシステムとしてフォーマットします。それから、すべてのデータを元に戻します。

追加情報

Acronis 開発チームは、製品の将来のバージョンでこの問題を修正できるよう努めております。

問題を解決するために、製品を最新ビルドにアップデートしてください。

事象

この記事の対象製品は、Acronis True Image 2019（ビルド 13080）のパッケージ版です。

Acronis True Image 2019 のインストール中またはインストール直後に、「db_scan.exe is downloading from OneDrive」（日本語訳:「db_scan.exe が OneDrive からダウンロードしています」）というメッセージが表示されます。

原因

この製品（ビルド 13080）の既知の問題です。製品は、以前に作成された tib および zip 形式のバックアップを検索します。

ソリューション

ご自分の Acronis アカウントから製品の最新ビルドをダウンロードしてください。詳細な手順は、この記事をご参照ください。

追加情報

最新ビルドをインストールしても問題が解決しなかった場合、Acronis カスタマーセンターへお問い合わせください。お問い合わせの際、この記事を参照したことを伝えてください。

Introduction

This article provides troubleshooting steps for issues with backup to Acronis Cloud storage using Acronis True Image, versions 2017 through 2019.

Symptoms

1. Backup to Acronis Cloud fails.

2. When you click on the red X or || icon to see details, one of the following messages is shown:

• Your subscription has expired
• You have entered an incorrect email or password
• Acronis Cloud is full
• Bad certificate request
• Failed to create the certificate
• Failed to renew certificate
• SSL connection to … has failed
• Failed to connect to ...
• No Internet connection
• The backup to Acronis Cloud cannot be started. Check your Internet connection
• Network disconnected
• Network disconnected by timeout
• The specified file does not exist

Prerequisites

Certain pre-requirements must be met to use Acronis Cloud successfully:

1. Computer, where you want to use Acronis Cloud, should have an Internet connection. Broadband is recommended, although slower links will also work with increased time to seed the initial backup.
2. Internet connection must not use proxy (user guide, KB article).
3. Acronis processes and server addresses must not be blocked in firewall settings, in the system file "hosts" and by any other security-related software.
4. The required ports TCP 443, 44445, 55556 must be opened.
5. The product must be installed and activated.
6. Acronis account must exist and the product should be signed into that account. Check if the email address of your Acronis account is displayed under Account tab in the product. If you accidentially or intentionally indicated a different email address during purchase, the purchased license was automatically registered to that address. Either sign into that Acronis account or move the license between accounts at account.acronis.com as explained here.
7. There must be enough free space in your Acronis Cloud to accomodate the data you want to backup. See your Acronis Cloud status under the Account tab. To buy more Cloud storage, click "Upgrade" under Account tab. More on expanding Cloud storage here.

   Users of the Standard license ("Perpetual", "One-Time Purchase") who didn't inherit Cloud storage from earlier versions of Acronis True Image, should upgrade to Advanced or Premium editions to be able to use Acronis Cloud. Both are subscriptions. Acronis Cloud cannot be purchased separately for Standard license, without moving to a subscription edition. Click "Upgrade" under Account to upgrade. See more here.

Troubleshooting

1. Update Acronis True Image to the latest build
2. Reboot your computer, then launch the software, click Backup now to see if backup starts successfully
3. If rebooting didn't help, refresh the cache used for backup to Cloud:
1. Click on your email address under Account tab and click Sign out
2. Close Acronis True Image window
3. Rename the cache folder from OnlineBackup to OnlineBackup.bak:

   Windows: C:\ProgramData\Acronis\TrueImageHome\OnlineBackup
   Mac: /Library/Application Support/Acronis/TrueImageHome/OnlineBackup

4. Reboot the computer
5. Launch Acronis True Image
6. Open Account tab
7. Click Sign in
8. Sign into Acronis account again
9. Click Backup now button to run the backup. See if it now succeeds
4. Click on the backup source rectangle and re-select what you would like to backup to Acronis Cloud, then click the green button Backup now to see if the backup started working again
5. Check this article for solution: Acronis True Image: Common backup errors
6. NAS users: If you are trying to backup data from a NAS to Acronis Cloud, data might be locked by other applications installed on your computer or other computers that use the NAS. Because Acronis True Image is accessing the NAS not through a native NAS application, but as a share, it does not have exclusive level of access required for backup purposes and will fail if other application locked the data on NAS. Please make sure that when backup runs, no other application from any computer and from the NAS itself is using (cataloguing, syncing, copying, moving or processing anyhow) the data that you try to backup
7. Check whether the issue is specific to a particular backup task. For that, create a new backup task by clicking Add backup in the left bottom corner and run a backup of a small file or folder to Acronis Cloud. If it succeeds, and you have a fast Internet connection, you can delete not working backup and create a new backup. It is not obligatory, but a technical possibility to resolve the issue.
8. If you have enough disk space on external USB drive or NAS, check if a backup of the same data, that fails to upload to Cloud, succeeds to that USB or to NAS. This will help determine whether the issue is specific to Acronis Cloud backup destination.

Further investigation

If the issue persists after the troubleshooting steps above, collect the following information and contact Acronis Customer Central for further investigation.

1) Screenshots of the error message, Account tab in the product and web console

2) OnlineBackup folder:

Windows: C:\ProgramData\Acronis\TrueImageHome\OnlineBackup

Mac: /Library/Application Support/Acronis/TrueImageHome/OnlineBackup

3) Scripts folder:

Windows: C:\ProgramData\Acronis\TrueImageHome\Scripts

Mac: /Library/Application Support/Acronis/TrueImage/Scripts

4) Cloud connection verification tool's output: https://kb.acronis.com/content/47145

5) PCAP log: https://kb.acronis.com/pcap. Recording must be started before the issue reproduces and ended after it reproduces.

6) ProcMon log: https://kb.acronis.com/procmon. Recording must be started before the issue reproduces and ended after it reproduces.

7) System Report that must be collected after collecting PCAP and ProcMon log, so that it contains logs of all operations

More information

If the backup fails with one of the following errors:

• Remote server returned error ...
• Write error
• Error occurred while writing the file
• FES request failed
• Failed to lock the file

Then please follow KB instructions at https://kb.acronis.com/content/59792

Symptoms

Backup task status is displayed as "Queued", when no other backups are running. Backup is not created.

Cause

Issue in the product. Root cause is under investigation.

Solution

1. Restart Acronis Scheduler2 Service:

• Press Win+R and type services.msc in the Run window to open Services
•  Find Acronis Scheduler2 Service in the list. Right-click on the service and select Restart

2. If restarting Acronis Scheduler 2 Service does not help, reboot the computer.

3. If the issue persists after rebooting, perform a clean reinstall of Acronis True Image 2019 as described in this article. After reinstalling, you will need to set up new backup tasks.

Symptoms

When you turn on the computer, Acronis bootable environment starts up unexpectedly instead of Windows.

Acronis Startup Recovery Manager was not activated or used.

Cause

Windows boot manager is not first in the BIOS/UEFI boot order list. External disk, CD/DVD or USB thumb drive with Acronis Bootable Media/Acronis Rescue Kit is higher in that list.

Acronis does not change the boot order. The media (external disk, CD/DVD, pendrive) was unbootable or disconnected before the issue occurred. As unbootable or disconnected media, it was silently skipped during boot process and Windows was loading first. Then either a Bootable Media or Acronis Rescue Kit was created, and media with it remained connected to the computer. Because it has since become bootable, it is no longer skipped during boot process and computer starts off it instead of booting into Windows.

Solution

Enter BIOS settings and change boot order list: put Windows Boot Manager first:

1) When you turn on the computer, usually you will see the key combination to enter BIOS setup, shortly displayed on the screen.

2) Press the indicated key on the keyboard (such as Del, F1, F2, F10, Insert, Ctrl+Alt+Esc, Ctrl+Esc). The BIOS setup utility will open. 

3) Enter boot settings section and put Windows Boot Manager first in the boot priority order. If you do not see Windows Boot Manager, put the internal disk where Windows is installed, first in the list.

4) Save changes and exit BIOS setup utility. A usual shortcut key for that is F10 on keyboard.

If you have created a bootable media on a USB thumb drive or CD/DVD and plan to use it only for Acronis True Image, disconnect it from the computer and keep in a safe place.

Symptoms

Backup task fails with the following error:

There is not enough space on the destination drive to perform a backup

Solution

The software detected that there is not enough space on destination to complete the backup.

1. If this is the first time you create a backup, make sure that the selected destination has enough space for the data that you want to backup. Specify a different backup destination or select less data for backup.

2.  If you have previously created backups with this backup task, most likely the destination have filled up with archives. Free up disk space on destination by deleting unnecessary archives as described in Acronis True Image 2019: How to delete old backups.

3. If there are old .TIB files in the destination location that do not correspond to any of backups in Acronis True Image interface, turn off Active Protection temporarily and delete those .TIB files in Windows Explorer to make room for new backups.

4. If you do not know what consumes disk space in the destination location, use a free disk space analyzer tool: DiskSavvy, WinDirStat or any other.

5. Lastly, set up automatic cleanup rules to avoid filling the storage completely: see Automatic Cleanup Rules section in product documentation.

More information

For instructions on cleaning up Acronis Cloud storage see product documentation.

Installing Acronis Disk Director 12.5

Introduction

If you have an older version of Acronis Disk Director installed, please remove it before installing Acronis Disk Director 12.5.

If you have OS Selector from Acronis Disk Director 10, installation of Acronis Disk Director 12.5 will remove Acronis OS Selector permanently from your machine.

Solution

1. Run the Acronis Disk Director 12.5 installation file and click Install Acronis Disk Director 12.5:

2. Click Next on the first screen:
3. If you accept the license agreement, select I accept this agreement and click Next
4. Select whether you would like to be a part of Acronis Customer Experience Program (ACEP) and click Next
5. If you already purchased the product, enter the license key:

   Use the CTRL-V key combination to insert the serial key. See Pasting Serial Number in the Installation Wizard of Acronis Products.

   If you want to try the product in demo mode or do not want to enter the full serial at the moment, select Install the trial version.

6. If needed, modify the installation path and click Next.
7. Select whether to install the product for all users that share the machine or for the current user only.
8. Review the installation information and hit Proceed to start the installation:

The official release date of Acronis Disk Director 12.5 is November 6, 2018.

The following products can be upgraded to Acronis Disk Director 12.5

You can receive upgrade licenses to Acronis Disk Director 12.5 if you have a valid Acronis Advantage Standard/Premier support program.

If you are not sure whether you have a valid support program, check it as described in this article. If you do not have a valid support program, you can purchase renewal or purchase upgrade licenses for Acronis Disk Director 12.5.

Do the following to receive free upgrade for products with active support program:

1. Log in to your account.
2. Make sure all product serial numbers are registered under your account. If not, register them as described in this article.
3. In Products, locate your Acronis Disk Director 11/10 which you want to upgrade.
4. Click Free upgrade:

   If there is any issue with the Upgrade not working, please contact Acronis Customer Central with a reference to this article and your purchase confirmation (Invoice, License certificate).

5. A pop-up window appears. Click Get free upgrade button:

Upgrade serial numbers will be automatically registered in your account and will also be sent to your mailbox.

If you do not have a valid support program, click Renew

You can purchase a renewal or register an already purchased renewal. For details, see this article.

More information

If you have any issues, please contact Acronis Customer Central with a reference to this article and your purchase confirmation (Invoice, License certificate). Please make sure you have serial numbers for the previous version available.

Acronis Disk Director 12.5 editions:

• Acronis Disk Director 12.5 Workstation
• Acronis Disk Director 12.5 Server

Both editions have perpetual licenses that are unlimited in time. One perpetual license allows to use Acronis Disk Director 12.5 on 1 machine.

Acronis Disk Director 12.5 Server also has a special Techician license that allows to manage unlimited number of machines on during limited time period. If you are interested in purchasing such license please contact Acronis Sales.

Both editions of Acronis Disk Director 12.5 have the same features, the difference is in supported operating systems. See the table below.

Please refer to product documentation for more information about supported operating systems.

Go to Help ->  Change license key and enter the full license

Introduction

When switching from demo/trial to the full version, you only need to provide the serial number. There is no need to reinstall Acronis Disk Director 12.5.

Solution

1. Launch Acronis Disk Director 12.5 and go to Help -> Change license key:

2. Enter the license key and click OK:

3. Acronis Disk Director 12.5 will notify you that the product has been activated:

More information

See also Trial version limitations of Acronis products.

To launch bootable media builder, click Tools -> Acronis Bootable Media Builder in the main window of Acronis Disk Director 12.5 or select Acronis Bootable Media Builder on the Tools panel on the left:

Click Next on the welcome screen.

On the next step you need to select whether to create Linux-based media or WinPE-based media. Further steps depend on which option you choose:

 Collecting Acronis System Information report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. 

Collecting system information report from Windows:

1. Run Acronis Disk Director 12.5 and click Help -> Collect system information:

2. Wait until system report is collected. It may take up to 5-10 minutes. Once it is collected, you can save system report to a folder of your choice.

3. The name of the file will be SysinfoOutput.zip:

Collecting system infomation using Linux-based bootable media

1. Boot the machine in question using Acronis Disk Director 12.5 bootable media and go to Help -> Collect system information

2. Select a location for the report and click OK:

3. Generating the report may take a while. The report will be saved as SysinfoOutput.txt in the location that you specify.

Third Party Software Notices and/or Additional Terms and Conditions

Symptoms

You receive an email notification about a failed backup.

You check Acronis True Image user interface and all indicates that all backups have completed successfully :

• green check box is displayed on each backup
• backup completion confirmation is displayed under Activity tab for each backup
• a new recovery point under Recovery tab is added as date and time of a successful backup (right upper corner)

Cause

Issue with product configuration. Acronis Scheduler attempts to run a non-existent backup task.

Solution

You need to delete traces of the non-existent backup task manually. This can be achieved either by clearing up the schedule and reconfiguring backups or by searching for the the faulty script and deleting it manually.

Method 1

This method is easier but you will need to re-define backups' schedule afterwards (backups themselves and all the settings except for the schedule will be preserved)

1. Download Acronis Scheduler Manager, right-click it and select Run as administrator
2. Run the following command in Scheduler Manager:

   task zap

3. In Acronis True Image user interface, click on each backup that you want to be run automatically by schedule, click on the Options button, re-enter the desired schedule for backups and save changes
4. See if the issue is resolved and you no longer receive false alarms about failed backups by email.

Method 2

This method is more complicated, includes additional cleanup action (Scripts folder), but no backup reconfiguration is required afterwards. It consists of deleting configuration files - leftovers from previous backup tasks in the Scripts folder, and their corresponding entries in Acronis Scheduler.

1. Turn off Acronis Active Protection temporarily
2. Delete configuration files of non-existing tasks:
   1. Open the Scripts folder at C:\ProgramData\Acronis\TrueImageHome\Scripts. This folder contains files with GUID names such as 3DBBFDBC-9BE0-4E54-9B39-F261D8A7C3CE. Each file represents either a backup task or an automatic post-backup validation task.
      
   2. Open each file with Notepad or other text editor (right-click -> Open with....) and find their display and uuid parameters. Display parameter corresponds to the backup task name, seen in Acronis True Image interface, or an automatic post-backup validation task. Uuid is a unique identifier of the task, it also matches the script's file name. Delete files, that do not have a corresponding task in the product's user interface.
      In our example, if we would see, say, "My pictures" in between <display> and </display>, we would delete that file, because we do not see such backup in Acronis True Image user interface.
3. Delete tasks in Acronis Scheduler, that do not have a corresponding script file:
1. Download Acronis Scheduler Manager, right-click it and select Run as administrator
2. Run the following command in Scheduler Manager:

   get list

   The program will display the list of the tasks. Look at uuid after the /script: part:
   

3. You will need to delete the tasks, whose uuids do not exist in the Scripts folder by their numbers from the first column.
   In the example above we take tasks with numbers 1-3, 1-4, 1-5 and 1-7 (seen at the left edge of the picture), then see which of them are missing the corresponding scripts by their uuids and delete those entries in Scheduler Manager using the following commands:
   

   task [number]

   task delete

   For example, if the task 1-3 (uuid 24DF111B-845C-4186-A9D6-0292B09A5AF4) is lacking a script file (C:\ProgramData\Acronis\TrueImageHome\Scripts\24DF111B-845C-4186-A9D6-0292B09A5AF4.tib.tis), we would delete this record:

   task 1-3

   task delete

4. Tasks that do not have a /script: part in Acronis Scheduler Manager's output are harmless and can be kept.

4. Turn on Active Protection back.
5. See if the issue is resolved and you no longer receive false alarms about failed backups by email.

More information

See also Acronis Scheduler Manager

Introduction

This articles describes how to free up storage space in Acronis Cloud by deleting backups, their old versions and prevent reaching the quota limit again.

The option to delete individual files and folders from backups in Acronis Cloud has been removed because they would be re-uploaded on the next backup run, consuming your time, Internet traffic and occupying storage in Acronis Cloud again.

Solution

There are several ways to regain storage space in the Acronis Cloud, which you can see down below. Please note that if you enable more than one criteria, backups will be deleted according to the more "restrictive" condition: e.g. if you run backups daily, and select Store no more than 2 recent file versions as well as Delete versions that are older than 1 month, then only backups from 2 last days will be kept.

Delete old backup versions, keep recent backup versions (per backup task operation)

Delete old backup versions, keep recent backup versions (account-through operation, applies to all not password protected backups)

Delete all backup versions, settings and schedule (per backup task operation)

Delete all backup versions, keep settings and schedule (per backup task operation)

In order to prevent the Cloud storage from filling again, adjust the settings of automatic cleanup (per backup task)

Delete old backup versions, keep recent backup versions (per backup task operation)

By default, Acronis True Image keeps 20 most recent versions of the backup in Acronis Cloud (this number can be changed in backup options). When Acronis Cloud storage becomes full, you can delete old backup versions. Regardless of how this method is employed, one most recent version of the backup will always be kept. To delete all of the backup versions, skip to the next method.

1) Go to Acronis Cloud web application https://www.acronis.com/my/online-backup/webrestore/ and log in using your Acronis account login and password

2) Move the mouse cursor over the backup to clear up backup versions. A "gear" icon will appear. Click on this "gear" icon and select Clean up... from the drop-down menu

3) Specify the condition(s) for backups to delete or keep. You can delete backup versions older than the specified amount of days/months/years and/or you can choose to keep only the desired number of recent backup versions, and delete the rest.

4) After specifying the necessary cleanup parameters, click Clean up now

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Delete old backup versions, keep recent backup versions (account-through operation, applies to all not password protected backups)

The previous procedure will clean up backup versions, created by one particular backup task. If you have many of them, consider a global cleanup that would run over all not password-protected backups under your Acronis account. Backups with password will have to be cleaned up one-by-one.

1) Go to Acronis Cloud web application https://www.acronis.com/my/online-backup/webrestore/ and log in using your Acronis account login and password

2) Click on Storage status tab:

3) Click on Clean up space

4) Web restore will show how much space is occupied in the storage and how much space would be cleared with the selected settings. Select whether you want to delete backup versions older than 1 month or older than 1 week and click Clean up now. To customize the number of backups to keep or the time criteria, click "Advanced cleanup" in the bottom left corner of the dialog.

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Delete all backup versions, settings and schedule

To delete a backup with all of its versions, settings and schedule, launch Acronis True Image, click the down arrow icon next to the backup to delete, and then click Delete.  Then click Yes to confirm the operation.

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Delete all backup versions, keep settings and schedule

If you want to wipe out all backup versions, but preserve backup settings and schedule, delete the backup via Acronis Cloud web application. Note that as there would be no backup versions after that, the backup task would start uploading everything from scratch to the Cloud, consuming Internet traffic and time.

This can be done via a web browser from any device, even if Acronis True Image is not installed on it.

1) Go to Acronis Cloud web application https://www.acronis.com/my/online-backup/webrestore/ and log in using your Acronis account login and password

2) Move the mouse cursor over the backup that you want to delete. A "gear" icon will appear. Click on this "gear" icon and select Remove from the drop-down menu.

3) Click "Delete" button to confirm the operation

The backup will be gone from Acronis Cloud, but all the settings and schedule will remain in Acronis True Image software application. Next time the backup task starts, it will start uploading the data, selected as backup source, to Acronis Cloud, from scratch. This limits the usage of this method of Acronis Cloud cleanup to a very specific cases, for example, when the backup size is relatively small, or when Acronis True Image software is not installed or not accessible.

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Adjust the settings of automatic cleanup (per backup task)

To avoid filling the entire Cloud Storage it is recommended to set up automatic Cloud cleanup in backup options so that old versions of the backup are deleted automatically according to the rules that you specify.

1) Select your Cloud backup in the list and click Options

2) In Options, go to Advanced tab -> Acronis Cloud Cleanup

3) Use the Store no more than … recent file versions option to enter a value that limits the maximum number of all versions in the storage.

You can also select the Delete versions that are older than check box and enter a value that limits the maximum age of the older versions. All other versions will be automatically deleted except the most recent versions.

4) Click OK to save changes

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More information

For instructions on deleting locally stored backups (on external HD, on NAS, etc) see Acronis True Image 2019: How to delete old backups

If you need more Cloud storage, see Acronis True Image: how to purchase more cloud storage