Acronis 製品には、永続（1回購入）ライセンスまたはサブスクリプションという二つの形式があります。

永続ライセンスは有効期間の制限がなく、サブスクリプションは有効期間の制限があります。具体的な製品によって、各ライセンス種類の機能セットおよびサポートオプションが異なります。例えば、Acronis True Image 2020 および Acronis Backup 12.5 のライセンス制度については、それぞれ Acronis True Image 2020: ライセンスおよび Acronis Backup 12.5: ライセンスをご参照ください。

Acronis クラウドストレージは、いつもサブスクリプション ベースです。

所有するライセンスの種類（永続かサブスクリプションか）に自信がない場合は、Acronis の Web サイトでご自分のアカウントにて確認できます:

1. 使用する Acronis アカウントにログインします。
2. [製品] で必要な製品を探します。
3. その右上の隅にライセンスの種類を確認します:
   • 永続ライセンスの場合は、[永続ライセンス] という表記があります:
     
   • サブスクリプション ライセンスの場合は、[サブスクリプション ライセンス] という表記があります。また、有効期限も表示されます:
     
      
     または
     

There is no recycle bin feature in Acronis Cloud storage at the moment.

Symptoms

An Acronis True Image backup that you had in Acronis Cloud storage, was deleted, and you want to restore such backup.

Examples, when such situation can happen, include:

1. Backups in Acronis Cloud are deleted automatically in 30 days after the subscription expiration date, if the subscription is not renewed.
2. Accidental deletion of backups through the Delete option.
3. Older backup versions within one backup job are deleted according to the configured backup options.
4. Intentional deletion of the entire Acronis account and associated data in Acronis Cloud Storage.

Description

A backup that has been deleted from Acronis Cloud cannot be recovered. Unfortunately, there is no such feature as "Recycle Bin" in Acronis Cloud yet. It may be added in the future. At the moment deleted backups are gone for good. You can always re-upload the same data under a new or old name: click Add backup in Acronis True Image and choose Acronis Cloud as destination to create a new backup task.

To avoid unwanted deletion of backups in Acronis Cloud, check that auto-renewal is enabled for your Acronis True Image subscription:

1. Search your email inbox for invoice for your Acronis True Image purchase.
2. Follow the included link for managing your subscription.
3. If your subscription is not set for auto-renewal, you will see the link "Reactivate". To ensure your backups are always available, click the link "Reactivate" and confirm the subscription reactivation. Example, how such links look like, is given at https://kb.acronis.com/content/59634

Tabla de limitaciones de las versiones de prueba de los productos de Acronis:

Leyenda:

• NA - No aplica
• X - Estará disponible al comprar una versión completa

(!) Las versiones de prueba de los productos de Acronis solo podrán usarse una vez. Si el periodo de prueba expira, no hay ninguna opción para usar la misma versión de prueba en el mismo ordenador.

Véase también Technical Support for Trial Versions​​

Puede comprar los productos de Acronis para tener todas las funciones disponibles

Symptoms

You are using our product on macOS Catalina (10.15). You get this message from the system:

Legacy System Extension
Existing software on your system loaded a system extension signed by Acronis which will be incompatible with a future version of macOS. Contact the developer for support.

Cause

Due to Apple's new policy for the next version of macOS (10.16), system extensions will no longer be supported in this next version. Currently Acronis True Image uses system extensions which is the reason why you see this message.

Solution

The current version of macOS (Catalina, 10.15) still supports system extensions; no additional action is required to continue your work with our product. The message only informs you that the next version of macOS will no longer support application functionality that relies on system extensions.

Currently, we are working on updating our product and will release a new build compatible with the next macOS version by this version release date.

Symptoms

After updating to macOS 10.15.4 backups fail with the following error:

The last backup as failed. Failed to enumerate directory 'Macintosh HD — Data:/private/var/db/lockdown/'. It may be corrupted or does not exist. Please check the disk for errors.

Cause

Catalina update 10.15.4 restricted access to folder /private/var/db/lockdown/ for security reasons.

Solution

As a workaround, exclude folder /private/var/db/lockdown/ from backup:

1. When configuring a backup, click Settings, and then click Exclusions;
2. Click the Plus sign, browse to the folder /private/var/db/lockdown/, select it and click Exclude.

More information

This issue will be fixed in future updates.

Acronis is offering a sync&share solution for free to help customers working from home to easily share files and cooperate on creating materials.

Q. Who is eligible for this offer?
A The offer to activate Acronis Cyber Files through account.acronis.com is available for both new and existing customers with subscriptions to Acronis True Image Advanced or Premium.

Q.What is included in the offer?
A. Eligible customers will be given a license to and dedicated cloud storage for Acronis Cyber Files. Users are able to use unlimited devices with the same account. The specifics depend on your current Acronis product license:

• Acronis True Image Advanced = Acronis Cyber Files Personal: One user with 10GB of storage for Sync&Share
• Acronis True Image Premium = Acronis Cyber Files Personal: One user with 50GB of storage for Sync&Share

Q. What if I need more storage for Sync&Share?

If you use Acronis True Image Advanced, you can upgrade to Acronis True Image Premium to get 50GB of storage for Acronis Cyber Files Personal. Currently 50GB of storage is maximum available storage for Acronis True Image owners.

Q. When does this special offer expire?
A. The offer ends on May 28, 2020. After this date, customers won’t be able to activate the Acronis Cyber Files. For those who did activate the service, it will continue to work as long as their current Acronis True Image subscription is active.

Q. What if my Acronis True Image subscription expires?
A. Once a subscription has expired, Acronis Cyber Files service will stop working. You can enable the service again as long as the offer banner is visible in your Acronis Account at account.acronis.com.

Q. What regions are supported? 

A. All regions except for Russia. 

Q. Acronis True Image 2020 already has a sync function. Why do I need this product?

Acronis Cyber Files Personal is a dedicated sync&share solution that allows you to access files from multiple devices, share files securely, and collaborate on shared materials.

Acronis Cyber Files Personal offers the following additional advantages compared to Sync in Acronis True Image: 

• Unlimited number of devices in sync
• Separate cloud storage container for sync&share
• Advanced folder sharing
• Document preview and editing with Office365

Note that Acronis True Image on macOS does not have sync function. Acronis Cyber Files Personal can be used on Mac.

Q: What operating systems are supported?

A: Acronis Cyber Files Personal supports the following platforms:

Supported desktop operating systems:

• Windows 7, Windows 8 and 8.1, Windows 10
• Mac OS X 10.8 and higher with Mac compatible with 64-bit software.

Supported operating systems for mobile clients:

• iOS 10 or later.
• Android 4.1 or later (devices with x86 processor architecture are not supported).
• Windows 8.1 or later (Windows RT is not supported).

Q: How to start using Acronis Cyber Files Personal?

A: See Files Sync&Share: getting started

 You can find detailed instructions about using Sync&Share product in User Guide.

Q: How can I free up Sync&Share storage?

A: Sync & Share automatically purges old revisions from storage to save space.

Revisions older than 2 months are deleted. System keeps at least 5 revisions of files, regardless of age.

You can also delete files and their revisions manually.

Q: How to preview and edit docx, xlsx and pptx files directly in the browser?

A: To be able to edit docx, xlsx and pptx files you need a commercial Office365 subscripton.

Select the file that you want to edit and click Edit in the menu on the right. Login with your Office365 account when prompted. Once logged in, you can edit the files.

By using a web browser you can browse Acronis Cloud Storage, view contents of your cloud backup archives, and download selected files and folders. This feature is called Acronis Web Restore.

You can access the Web Restore page in one of these ways:

• by navigating from your Acronis account or dashboard page (click Recover on the tile with any computer)
• by opening this link for Acronis True Image

1. After you have provided your credentials, the browser forwards you to your cloud storage. Backups page displays all backups in your online storage, from all machines.
2. Web restore displays both file-level and disk-level archives:

3. Click the required archive. If prompted, enter the archive password.
4. The software displays all the files and folders of this archive. Find the files and/or folders you want to recover:
   • browse to the required folder
   • or use search to obtain the list of the required files and folders:

     The search string can contain one or more wildcard characters * and ?.

5. Select files and/or folders for recovery:

6. Click Download:

7. Choose where to save the created archive:
   

What is CCPA?

The California Consumer Privacy Act (CCPA) is a state law, which aims at enhancing the privacy rights and consumer protection of Californian residents. It is the first comprehensive privacy regulation in the USA. It became effective January 1, 2020, with some exceptions (Cal. Civ. Code §§ 1798.100-1798.199) and enforcement postponed until July 1, 2020.

Why it is important? 

The CCPA grants California residents new rights regarding their personal information and imposes various data protection duties on certain entities conducting business in California. 

How does it apply?

The CCPA only protects natural persons (individuals/consumers) and does not cover legal persons. 

A "consumer" who has rights under the CCPA is "a natural person who is a California resident." The California Code of Regulations defines a resident as "(1) every individual who is in the State for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the State who is outside the State for a temporary or transitory purpose. All other individuals are nonresidents."

The CCPA obligations apply to an organization ("business") that:

1. is for-profit;
2. collects consumers' personal information, or on the behalf of which such information is collected;
3. determines the purposes and means of the processing of consumers' personal information;
4. does business in California; and
5. meets any of the following thresholds:
   • has annual gross revenue in excess of $25 million;
   •  alone or in combination, annually buys, receives for the business's commercial purposes, sells or shares for commercial purposes the personal information of 50,000 or more consumers, households, or devices; or
   • derives 50% or more of its annual revenues from selling consumers' personal information.

Which information is covered?

CCPA defines personal information not only as such which can be associated with, or could reasonably be linked, directly or indirectly, with a particular consumer but also to a household. This extends the scope of personal data compared to GDPR. Except for the common types of personal information, this can then include among others also: Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. 

What are the main terms? 

• Consumer– an individual, Californian resident. Corresponds to “data subject” as per GDPR. 
• Business - a for-profit entity that determines the purposes and means of the processing of consumer's personal information, doing business in California. Corresponds to “controller” as per GDPR. 
• Service provider– a for-profit entity that processes information on behalf of a CCPA-covered business. Corresponds to “processor” as per GDPR. 

Note: As with GDPR, a business must disclose consumer's personal information for a business purpose only pursuant to a written contract. The contract should prohibit the entity receiving the information from retaining, using, or disclosing the personal information for any purpose other than for the specific purpose of performing the services specified in the contract.

For the cases when our customers are ‘businesses’ (in the meaning of CCPA) and need to sign a specific contract with Acronis, acting as a service provider (in the meaning of CCPA), we can provide you with a Data Processing Addendum (DPA). 

Please note that if you are a reseller, distributor or corporate end user who obtains Acronis cloud products through a service provider, other reseller or distributor, you need a DPA with that service provider/reseller or distributor.  Only businesses who purchase directly from Acronis can enter into a DPA with Acronis!

If you want to sign a DPA with us, please send a request to data-protection-office@acronis.com or contact your Partner Account Manager/Technical Account Manager.
More information on the DPA signing process can be found here: GDPR compliance

• Sell/selling– under CCPA the term covers selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration.
  “Selling” is similar to “processing” under GDPR. The word should not be interpreted in its common definition. It rather specifies any processing associated with monetary or other valuable consideration. 

  Note that Acronis does not “sell” personal information in the meaning of CCPA! 

What rights do I have under CCPA?

While it incorporates several GDPR concepts, such as the rights of access, portability, and data deletion, there are several areas where the CCPA requirements are more specific than those of the GDPR, or where the GDPR goes beyond the CCPA requirements.

Under CCPA Californians, have the following main rights: 

• The right to know what personal information is collected, used, shared or sold, both as to the categories and specific pieces of personal information, including the right this data to be provided free of charge in a readily usable format that allows for the transmission of this data to third parties (data portability);
• The right to delete personal information held by businesses and by extension, a business’s service provider;
• The right to opt-out of sale of personal information. Consumers are able to direct a business that sells personal information to stop selling that information. Children under the age of 16 must provide opt in consent, with a parent or guardian consenting for children under 13.

  Note that Acronis does not “sell” personal information in the meaning of CCPA! 

• The right to non-discrimination in terms of price or service when a consumer exercises a privacy right under CCPA (Note that Acronis does not discriminate consumers exercising their privacy rights!). 

How do I exercise my rights under CCPA?

If you want to exercise some of your rights under CCPA or have any other related concern, you can 

• directly submit a privacy support ticket to our Acronis Customer Central in section Privacy or use this direct link https://support.acronis.com/submit-ticket. Please put subject “CCPA” and the specific right you want to exercise (e.g. “Right to delete/delete my data”);
• reach us at our toll-free number at: +18885687931 or 
• send us an email at data-protection-office@acronis.com. 

Symptoms

Folder C:\Acronis Active Protection Storage contains files with .ENCRYPTED extension. Files are related to custom or hand-written programs on the computer.

Cause

When hand-written programs modify files on the computer, Acronis Active Protection may have a false positive and detect that program as ransomware, especially if some files or databases are modified quickly. 

When ransomware is detected, Active Protection stops the suspicious program, reverts the changes made by the program and puts copies of the modified files in C:\Acronis Active Protection Storage folder. Extension .ENCRYPTED is added to these files to indicate that they are the copies of original encrypted files.

These copies can be used for forensic purposes (investigate the encryption in order to learn more about the ransomware) or in case user pays the ransom and has the opportunity to decipher them. This is "plan B" for rare cases when Acronis Active Protection cannot restore the original non-encrypted files or they get corrupted during recovery.

Solution

Whitelist the custom application that causes a false-positive ransomware detection and triggers file recovery.

• Acronis Cyber Backup 12.5: see product documentation
• Acronis True Image: see Acronis True Image: Active Protection blocks legitimate applications for instructions.

If the blocked application is trusted, contents of C:\Acronis Active Protection Storage folder can be safely deleted.

Description

Acronis True Image supports VSS-aware databases for both disk-level and file-level backup.

1. To be able to backup a running database(that is compatible with Microsoft VSS) on a disk level or on a file level, make sure that the option VSS is selected in Snapshot for backup in backup options. See Performance of backup operation for more information on snapshot configuration.

   Consult database documentation to learn whether it is VSS-aware, or contact the vendor for assistance.

2. Acronis True Image does not support recovery to a live database. To recover database files, either use bootable media or stop the database before performing recovery in Windows.

if the database software is not VSS-aware, you can use pre/post commands during backup to stop the read-write operations and ensure database consistency for the backup. Please note that some databases require complete shutdown before backup starts for the database to be saved in consistent state, pausing I/O may not be enough.

We recommend to contact the database software vendor to learn more about proper quiescing/stopping of the database before the backup. Specific configurations may require using different commands/scripts.

事象

macOS Catalina (10.15) 上で Acronis 製品を使用しています。以下のシステム メッセージが出てきます:

「レガシーシステム機能拡張
Acronis によって署名された機能拡張がお使いのシステムにあるソフトウェアによって読み込まれました。これは将来のmacOSのバージョンに対応していません。開発元にお問い合わせください。」

原因

Apple の発表によると、macOS の次のバージョンでは新しいポリシーが適用され、システム機能拡張のサポートはなくなります。現在、Acronis True Image では機能拡張が使用されているため、このメッセージが表示されます。

ソリューション

macOS の現在のバージョン（Catalina、10.15）はまだシステム機能拡張をサポートしています。従って、そのまま Acronis 製品の使用を続けることができます。メッセージは、macOS の次のバージョンではシステム機能拡張に基づくアプリケーションのサポートがなくなることを知らせているだけです。

現在、弊社は Acronis True Image のアップデートに努めており、macOS の次のバージョンのリリースまでに、それと互換性のある新しいビルドをリリースすることを予定しています。

Acronis は、自宅でテレワークをしている方向けに、無料の同期・共有（Sync&Share）ソリューションを提供しています。このソリューションを使うと、ファイルの共有および共同の資料作成がより簡単になります。

Q. このキャンペーンの対象は誰ですか？
A. Acronis True Image Advanced または Premium のサブスクリプションをお持ちの新規・既存のユーザーは、account.acronis.com を使って Acronis Cyber Files をアクティブ化できます。

Q. このキャンペーンに何が含まれていますか？
A. 対象のお客様には、Acronis Cyber Files のライセンスおよび専用クラウドストレージを提供します。同じアカウントで使用できるデバイスの数には制限がありません。詳細は、お持ちの Acronis 製品のライセンスによります:

• Acronis True Image Advanced = Acronis Cyber Files Personal: 1ユーザー、 同期・共有用のクラウドストレージは10GB
• Acronis True Image Premium = Acronis Cyber Files Personal: 1ユーザー、 同期・共有用のクラウドストレージは50GB

Q. 同期・共有用により多くのストレージスペースが必要な場合は、どうすれば良いでしょうか？

Acronis True Image Advanced をご使用の場合は、Acronis True Image Premium にアップグレードすると、Acronis Cyber Files Personal 用に 50GB のストレージを取得できます。現在、Acronis True Image をお持ちのお客様は、最大で 50GB のストレージスペースを使用できます。

Q. この特別キャンペーンはいつまで有効ですか？
A. このキャンペーンは2020年5月28日まで有効です。その後、Acronis Cyber Files のアクティブ化ができなくなります。5月28日までにこのサービスをアクティブ化した方は、 現在の Acronis True Image サブスクリプションが有効である限り引き続き使用できます。

Q. Acronis True Image サブスクリプションの期限が切れると、どうなりますか？
A. サブスクリプションの期限が切れると、Acronis Cyber Files サービスは停止します。ご自分の Acronis アカウント（ account.acronis.com ）で本キャンペーンのバナーが表示されている限り、再度このサービスをアクティブ化できます。

Q. このキャンペーンの対象地域について教えてください。

A. このキャンペーンは、ロシア以外のすべての地域でサポートされています。

Q. Acronis True Image 2020 にはすでに同期機能があります。それと比べて、Acronis Cyber Files Personal のメリットは何ですか？

Acronis Cyber Files Personal は専用の同期・共有ソリューションです。それを使うと、複数のデバイスからファイルにアクセスし、セキュアにファイルの共有を行い、共有した資料で共同で作業することができます。

Acronis Cyber Files Personal は、Acronis True Image の同期機能と比べて、以下のメリットがあります:

• 同期デバイスの数は無制限
• 同期・共有用の個別のストレージコンテナ
• レベルアップしたフォルダ共有
• Office365 を使ったドキュメントのプレビューおよび編集

上記に加えて、macOS 上の Acronis True Image には同期機能がない一方で、Acronis Cyber Files Personal は Mac 上でも使用できます。

Q: サポートされているオペレーティングシステムについて教えてください。

A: Acronis Cyber Files Personal は、以下のプラットフォームをサポートしています:

サポートされるオペレーティングシステム（デスクトップ）:

• Windows 7、Windows 8 および 8.1、Windows 10
• Mac OS X 10.8 以降（64 ビット版のソフトウェアに対応できる Mac に限る）

サポートされるオペレーティングシステム（モバイルクライアント用）:

• iOS 10 以降
• Android 4.1 以降（プロセッサーアーキテクチャー x86 のデバイスを除く）
• Windows 8.1 以降（Windows RT を除く）

Q: Acronis Cyber Files Personal の使用を始める方法を教えてください。

A: Files Sync&Share: getting startedをご参照ください。

同期・共有の製品を使用するための詳細な手順は、ユーザーガイドに記載されています。

Q: 同期・共有のストレージを解放する方法を教えてください。

A: 同期・共有は、空きスペースを確保するために、Sync & Share は自動的に古いレビジョンを削除します。

2ヵ月より前のレビジョンは削除されます。また、作成日と関係なく、一つのファイルのレビジョンは最低5つは保存されます。

加えて、必要な場合、ファイルおよびそのレビジョンは手動でも削除できます。

Q: 直接ブラウザで docx、xlsx、pptx ファイルをプレビューし、編集する方法を教えてください。

A: docx、xlsx、pptx ファイルを編集できるようになるには、Office365 の有料版サブスクリプションが必要です。

編集するファイルを選択し、右側のメニューで [編集] をクリックします。ログインを求められたとき、自分の Office365 アカウントにログインします。ログインした後は、ファイルを編集できるようになります。

Webブラウザを使って、Acronis クラウドストレージの参照、クラウドバックアップのアーカイブの内容閲覧、指定したファイルやフォルダのダウンロードができます。この機能は、Acronis Web Restoreと言います。

Web Restore のページにアクセスするために、以下の方法のいずれかを使用してください:

• 使用する Acronis アカウントあるいはダッシュボードページから Web Restore に移動します（任意のコンピュータのタイルで [復元] をクリック）
• このリンクを開きます（Acronis True Image 向けです）

1. 認証情報を入力します。そうすろと、ブラウズでクラウドストレージに転送されます。[バックアップ] ページには、使用するオンラインストレージに入っているすべてのコンピュータのすべてのバックアップが表示されます。
2. Web Restore では、ファイルレベルおよびディスクレベルのアーカイブが両方表示されます。

3. 必要なアーカイブをクリックします。求められた場合、アーカイブのパスワードを入力します。
4. このアーカイブのすべてのファイルおよびフォルダが表示されます。復元するファイルまたはフォルダ、あるいはその両方を探します。そのために:
   • 必要なフォルダまで移動します。
   • あるいは、必要なファイルおよびフォルダを検出するために、検索機能を使用します:

     (!)検索文字列に「*」または「?」というワイルドカード文字を1回または複数回使用できます。

5. 復元するファイルまたはフォルダ、あるいはその両方を復元用に選択します:

6. [ダウンロード] をクリックします:
8. 作成したアーカイブの保存先を選択します:
   

What is CCPA?

The California Consumer Privacy Act (CCPA) is a state law, which aims at enhancing the privacy rights and consumer protection of Californian residents. It is the first comprehensive privacy regulation in the USA. It became effective January 1, 2020, with some exceptions (Cal. Civ. Code §§ 1798.100-1798.199) and enforcement postponed until July 1, 2020.

Why it is important? 

The CCPA grants California residents new rights regarding their personal information and imposes various data protection duties on certain entities conducting business in California. 

How does it apply?

The CCPA only protects natural persons (individuals/consumers) and does not cover legal persons. 

A "consumer" who has rights under the CCPA is "a natural person who is a California resident." The California Code of Regulations defines a resident as "(1) every individual who is in the State for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the State who is outside the State for a temporary or transitory purpose. All other individuals are nonresidents."

The CCPA obligations apply to an organization ("business") that:

1. is for-profit;
2. collects consumers' personal information, or on the behalf of which such information is collected;
3. determines the purposes and means of the processing of consumers' personal information;
4. does business in California; and
5. meets any of the following thresholds:
   • has annual gross revenue in excess of $25 million;
   •  alone or in combination, annually buys, receives for the business's commercial purposes, sells or shares for commercial purposes the personal information of 50,000 or more consumers, households, or devices; or
   • derives 50% or more of its annual revenues from selling consumers' personal information.

Which information is covered?

CCPA defines personal information not only as such which can be associated with, or could reasonably be linked, directly or indirectly, with a particular consumer but also to a household. This extends the scope of personal data compared to GDPR. Except for the common types of personal information, this can then include among others also: Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. 

What are the main terms? 

• Consumer– an individual, Californian resident. Corresponds to “data subject” as per GDPR. 
• Business - a for-profit entity that determines the purposes and means of the processing of consumer's personal information, doing business in California. Corresponds to “controller” as per GDPR. 
• Service provider– a for-profit entity that processes information on behalf of a CCPA-covered business. Corresponds to “processor” as per GDPR. 

Note: As with GDPR, a business must disclose consumer's personal information for a business purpose only pursuant to a written contract. The contract should prohibit the entity receiving the information from retaining, using, or disclosing the personal information for any purpose other than for the specific purpose of performing the services specified in the contract.

For the cases when our customers are ‘businesses’ (in the meaning of CCPA) and need to sign a specific contract with Acronis, acting as a service provider (in the meaning of CCPA), we can provide you with a Data Processing Addendum (DPA). 

Please note that if you are a reseller, distributor or corporate end user who obtains Acronis cloud products through a service provider, other reseller or distributor, you need a DPA with that service provider/reseller or distributor.  Only businesses who purchase directly from Acronis can enter into a DPA with Acronis!

If you want to sign a DPA with us, please send a request to data-protection-office@acronis.com or contact your Partner Account Manager/Technical Account Manager.
More information on the DPA signing process can be found here: GDPR compliance

• Sell/selling– under CCPA the term covers selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration.
  “Selling” is similar to “processing” under GDPR. The word should not be interpreted in its common definition. It rather specifies any processing associated with monetary or other valuable consideration. 

  Note that Acronis does not “sell” personal information in the meaning of CCPA! 

What rights do I have under CCPA?

While it incorporates several GDPR concepts, such as the rights of access, portability, and data deletion, there are several areas where the CCPA requirements are more specific than those of the GDPR, or where the GDPR goes beyond the CCPA requirements.

Under CCPA Californians, have the following main rights: 

• The right to know what personal information is collected, used, shared or sold, both as to the categories and specific pieces of personal information, including the right this data to be provided free of charge in a readily usable format that allows for the transmission of this data to third parties (data portability);
• The right to delete personal information held by businesses and by extension, a business’s service provider;
• The right to opt-out of sale of personal information. Consumers are able to direct a business that sells personal information to stop selling that information. Children under the age of 16 must provide opt in consent, with a parent or guardian consenting for children under 13.

  Note that Acronis does not “sell” personal information in the meaning of CCPA! 

• The right to non-discrimination in terms of price or service when a consumer exercises a privacy right under CCPA (Note that Acronis does not discriminate consumers exercising their privacy rights!). 

How do I exercise my rights under CCPA?

If you want to exercise some of your rights under CCPA or have any other related concern, you can 

• directly submit a privacy support ticket to our Acronis Customer Central in section Privacy or use this direct link https://support.acronis.com/submit-ticket. Please put subject “CCPA” and the specific right you want to exercise (e.g. “Right to delete/delete my data”);
• reach us at our toll-free number at: +18885687931 or 
• send us an email at data-protection-office@acronis.com. 

Symptoms

You copy AcronisTrueImage2020.dmg to the Program or Applications folder and get the following alert:

Acronis True Image is damaged and can't be opened. You should move it to the Trash

Cause

Newer Mac systems include a security setting that can block the installation of apps downloaded from places other than the Mac App Store.

Solution

Follow the steps below:

1. Download a fresh installation file
2. Drag the downloaded .dmg to Applications
3. Open Applications window on Mac
4. Open Terminal and run the following command:

   xattr -cr /<path to the application>

   For example:
   xattr -cr /Applications/Acronis\ True\ Image.app

   You can type: xattr -cr / and drag Acronis True Image from Applications window on Mac to the terminal window.

If the above steps do not help resolve the issue, please remove Acronis True Image using Cleanup Utility for Mac and install it again.

Symptoms

You have created Acronis bootable media under macOS 10.15.5

After you recover the system using this bootable media, the machine does not boot.

Cause

Issue in macOS 10.15.5. 

The chflags() system call can no longer set the SF_FIRMLINK flag on a folder on an APFS volume. Rather than fail with an error code that could be detected, it fails silently – it exits with a success exit status, but silently fails to set the special flag. You can find more details about this bug affecting other software in this blog post.

Solution

Install macOS 10.15.6 and re-create Acronis bootable media.

(!) Only version 10.15.5 is affected by this issue. If bootable media was created using an earlier version, e.g. 10.15.2, it is safe to use.

現時点では、Acronis クラウドストレージはゴミ箱機能がありません。

事象

Acronis クラウドストレージに入っていた Acronis True Image によるバックアップが削除されました。このバックアップを復元したいです。

例えば、以下の場面でこの問題が発生することがあります:

1. サブスクリプションの有効期間が満了してから30日後に、サブスクリプションが更新されていない場合、Acronis クラウドストレージに入っていたバックアップが自動的に削除されます。
2. 間違って [削除] オプションでバックアップを削除しました。
3. 設定したバックアップ オプションに応じて、あるバックアップ ジョブ内の古いバックアップ バージョンが削除されました。
4. 意図的に Acronis アカウント全体およびそれに関連付けられた Acronis クラウドストレージのデータを削除しました。

説明

Acronis クラウドストレージ（Acronis Cloud）から削除されたバックアップは復元できません。残念ながら、現時点では、Acronis クラウドストレージは削除されたバックアップが置かれるゴミ箱といった機能はありません。今後、導入される可能性がありますが、現在は削除されたバックアップは完全になくなります。必要な場合、同じデータを新しい名前あるいは以前の名前でいつでも再アップロードできます。そのために、Acronis True Image で [バックアップの追加] をクリックし、バックアップ先として Acronis Cloud を選択した上で新しいバックアップ タスクを作成してください。

Acronis クラウドストレージからバックアップが自動的に削除されることを避けるために、お使いの Acronis True Image サブスクリプションで自動更新が有効になっていることを確認してください:

1. Acronis True Image を購入したときのインボイスが入っているメールを探します。
2. そのメールに記載されたサブスクリプション管理用のリンクをクリックします。
3. このサブスクリプションでは自動更新が設定されていない場合、[再アクティブ化] というリンクが表示されます。ご自分のバックアップがサブスクリプションの終了により自動的に削除される心配をなくすには、[再アクティブ化] のリンクをクリックし、サブスクリプションの再アクティブ化を確定します。リンクの表示例などは、こちらをご参照ください。

This article describes how to configure backup if you want to back up individual disk/partitions or files/folders on your local hard drive. For example, if you have several disks, but only want to backup partition C:\ with the operating system, or if you want to back up only a folder with important documents.

On a Windows computer

1. Start Acronis True Image and click Backup on the sidebar.
2. Click Add backup to add a new backup:
   
3. You can change default backup name:
   
4. Click backup source icon, and then select the type of items you want to back up: Disks and partitions or Files and folders
     

   from here you can select a specific disk or partition that you want to back up, for example, partition C:\ (click on a partition that you want to back up to select it)

   or select files and folders: mark the necessary files and folders on the right panel with a checkbox:

5. Click backup destination icon, and then select a destination for the backup: you can select local folder, external hard drive (if available), NAS (if available) or Acronis Cloud
      

   You need Acronis True Image Advanced or Premium to be able to back up to Acronis Cloud.

6. Click Options to set the options for the backup, including schedule, scheme, archive cleanup and others:
   

   You can find more information about backup options in the User Guide

7. Click Back up now or select another start time option:
   

On a Mac

1. Start Acronis True Image.
2. On the sidebar, click Backup, then click Add backup if you already have other backups in place
3. Click the backup source icon on the left, and then select the type of items you want to back up - Disks or Files and folders:

4. In the opened window, select the items that you want to back up, and then click Ok.
5. Click the backup destination icon, and then select a destination for backup:
   

   
   You need Acronis True Image Advanced or Premium subscription to be able to back up to Acronis Cloud.

6. Click the Settings button to set the options for the backup, including schedule and archive cleanup:

7. Click Back up.

To install Acronis True Image on your computer, download the installation file from your account or from the purchase confirmation e-mail. We recommend to use the latest available build of the product

Prerequisites

• Perform installation under Administrator account (or account with administrative privileges)
• In case you are upgrading from an earlier version of Acronis True Image: If your current version of Acronis True Image is Acronis True Image 2020 or Acronis True Image 2019, the new version will simply update it; there is no need to remove the old version and reinstall the software. If your current version is Acronis True Image 2018 or older, we recommend that you remove the currently installed version before installing Acronis True Image 2021.
• In Windows, Acronis True Image is installed on system disk, there is no way to change the installation path.
• Acronis True Image installer is 32-bit; the program can be used on 32-bit systems as well as on 64-bit systems (there is no separate installer for 64-bit systems).
• For best experience, we recommend to close other running applications before starting installation of Acronis True Image.
• Temporarily deactivate antivirus software before starting installation
• When installing on a Windows machine, if system requires a reboot (e.g. after installing Windows updates or other applications), please reboot the machine before starting installation of Acronis True Image. This will help avoid conflicts with locked files

On a Windows computer

1. Run the installation file and click Install:
   
2. The product will then be installed.
   

Now you can use Acronis True Image:

After installation, you will need to activate your copy of Acronis True Image: see Acronis True Image 2021: How to activate license

In case installation fails, you can check the installation log to look for the source of the problem: see Acronis True Image: Creating an MS Installer Log

On a Mac

1. Double-click the Acronis True Image setup file (the file has a .dmg extension).
2. Drag the Acronis True Image icon to the Applications folder:
   

Now you can use your Acronis True Image 2021.

After installation, you will need to activate your copy of Acronis True Image: see Acronis True Image 2021: How to activate license

More information

If you need help installing and configuring Acronis True Image, you can order Initial Setup Service. Acronis Initial Setup Service allows you to schedule a live 1:1 phone call and a remote desktop session with a priority support engineer. During this call you will get personalized help installing Acronis True Image, guiding you through the product options and configuring a backup plan to best meet your needs.

Click here to order Initial Setup Service.

Symptoms

You created multiple full backups in .tibx format. Then some of the backups were deleted or moved to a different location.

When you try to validate the backup using Validate all versions option, validation fails.

Cause

Specifics of product implementation. If some of the backups were moved or deleted outside Acronis True Image interface, then the integrated backup structure will be broken, resulting in the inability to validate the backup, as some parts of the backup archive are missing.

Solution

You can validate the latest backup slice using quick validation: go to the backup menu and select Validate the latest backup version in the drop-down:

For best results, manage backup files via Acronis True Image interface: see Acronis True Image: How to delete old backups

See also Acronis True Image: Do not delete .TIB or .TIBX files outside of Acronis True Image